HIPAA Compliant · SOC 2 Type II
Explore how we've partnered with health systems, digital health companies, and specialty practices to transform their digital experiences and achieve measurable business outcomes.
500+ Bed Hospital Network
Despite a $2M investment in their patient portal, Regional Health System was struggling with a 23% adoption rate—well below the 60% benchmark for comparable systems.
71%
Portal Adoption Rate
-62%
Support Ticket Volume
4.7/5
Patient Satisfaction
Telehealth Platform
TeleWell Health had achieved product-market fit but their platform couldn't handle the rapid growth triggered by the shift to virtual care. Both technical infrastructure and user experience were breaking down.
500K
Monthly Visits
+340%
Clinician Efficiency
94%
Visit Completion Rate
Multi-State Practice Network
Midwest Specialty Group had grown through acquisition, inheriting 5 different EHR systems. Clinicians were spending 90+ minutes daily navigating between systems to access patient information.
74 min
Time Saved Daily
$3.2M
Annual Cost Savings
+67
Clinician NPS
Medicare Advantage Insurer
Horizon Health Plans, a regional Medicare Advantage insurer with 180,000 members, was struggling with declining Star Ratings and member satisfaction. Their digital experience was fragmented across multiple legacy systems, making it nearly impossible for members to manage their health benefits effectively.
4.5★
Star Rating
67%
Portal Engagement
-58%
Call Center Volume
Let's discuss how Northscale can help your healthcare organization transform its digital experience.
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